One issue that we are seeing in Libby is that patrons who have not removed their IFPL card are getting a verification error when they try to check out items. In this article we will take you step by step through the process of removing your IFPL card so that this error goes away.
Step 1: Open Libby, and tap on the menu icon at the bottom of the screen.
Step 2: Scroll to the bottom of your library list and tap on “Manage Cards”
Step 3: Select the Idaho Falls Library Card (maroon and blue), and tap “Actions” (If there is more than one card, select the one that begins with 21212.)
Step 4: Tap on “Remove Card”
Step 5: Tap on “Yes, Remove Card.”
Step 6: Now, if you haven’t already, you can add the Idaho Falls Public Library with your BCLD card and you will be able to check out items from their catalog without the verification error.